Account & Data Deletion

Last updated: August 20, 2026

You have the right to delete your HomeGuard AI account and the personal data associated with it. This page explains how to request account deletion, what happens to your data, and how long the process takes.

Delete from inside the app

If you're signed in, you can request account deletion directly from Profile → Delete Account. This is the fastest method.

Option 1: Delete From the App

Sign in to the HomeGuard AI app.
Go to Profile (or tap your account icon).
Scroll to the Account Management section at the bottom.
Tap Delete My Account and confirm.
Your account and associated data will be scheduled for deletion.

Option 2: Request by Email

If you cannot access the app, email us at support@rntplumbingandheating.ca with the subject line "Account Deletion Request" and include the email address associated with your account. We will verify your identity before processing the request.

What Happens to Your Data

When you delete your account, HomeGuard will delete the following data associated with your account:

Your account credentials and profile information
Your home profiles and property details
Your equipment records and photos
Your maintenance tasks and reminders
Your service history records
Your uploaded documents
Your service requests (personal contact details)
Your notification history
Your communication and marketing preferences

Data we may retain

Certain records may be retained where required by law or for legitimate business purposes, including: payment and transaction records, contractor lead purchase and audit records, fraud-prevention records, and records needed to resolve disputes. Retained records are kept only as long as legally necessary and then permanently deleted.

Timeline

Account deletion requests are processed within 30 days of verification. You will receive a confirmation email once deletion is complete. You may continue using the app while the request is being processed unless HomeGuard deactivates the account earlier for security or processing reasons.

Contractor Accounts

If you are a contractor, deleting your account will also remove your contractor profile, lead history, and billing preferences. However, payment and transaction records related to lead purchases may be retained for accounting and dispute purposes as described above. Active lead obligations and pending payments will be settled before deletion.

Cancel Deletion

If you change your mind during the 30-day processing period, contact support@rntplumbingandheating.ca and we will attempt to restore your account, subject to the status of data deletion.