Contact Support

Last updated: August 20, 2026

Emergency?

HomeGuard AI is not an emergency service. If you have a fire, gas leak, electrical hazard, flooding near energized equipment, or any immediate danger to life or property, call 911 or your local emergency number, and contact your gas or utility provider immediately.

How to Reach Us

Email Support

support@rntplumbingandheating.ca

For account, contractor, billing, refund, privacy, or marketplace support.

Response Time

We aim to respond to all support emails within 1–2 business days.

In-App Help

Sign in and use your account dashboard while contacting support so you can reference the affected request, contractor account, or payment.

What to Include

To help us resolve your issue quickly, please include:

  • Your account email address
  • A brief description of the issue
  • The name of the affected page or feature (e.g., Contractor Portal, Service Request)
  • Any relevant payment or lead reference number (if applicable)
  • Screenshots if you encountered an error

Report a Contractor or Content

If you believe a contractor listing, service request, or user-generated content violates our Terms, is inaccurate, or is otherwise problematic, email us at support@rntplumbingandheating.ca with the details. We review all reports and take appropriate action, which may include removing listings, suspending accounts, or correcting information.

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