Terms of Service

1. What HomeGuard AI Provides

HomeGuard AI provides organizational tools and informational maintenance guidance to help you plan home maintenance, track equipment and service history, and connect with local service professionals. Recommendations generated by the app are informational only and are not professional engineering, building-code, legal, insurance, electrical, gas-fitting, HVAC, or plumbing advice. They should not replace inspection or diagnosis by a qualified professional where appropriate.

2. Independent Service Providers

HomeGuard AI connects homeowners with independent service providers (contractors). Contractors are not employees or agents of HomeGuard. A "Verified" badge reflects HomeGuard's review and approval process — it is not a guarantee of workmanship, pricing, availability, outcome, licensing status, insurance coverage, or continued qualification. You remain responsible for deciding whom to hire and for confirming any credentials, permits, insurance, and terms required for your specific job.

3. Emergency Situations

HomeGuard AI is not an emergency response service. Where there is immediate danger to life, fire, suspected gas leak, electrical hazard, flooding near energized equipment, carbon monoxide, or risk to life or property, contact your local emergency services (911 in North America), your gas or utility provider, or a qualified emergency professional before using this app.

4. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate information and keep it current. You may request account deletion at any time from your Profile settings or our Account Deletion page.

5. Contractor Lead Purchases

Contractors may purchase Shared or Exclusive access to eligible leads at the price displayed before checkout. Shared leads allow up to the displayed maximum number of contractors to purchase access. Exclusive leads reserve the lead for a single contractor.

Paid lead purchases are processed through Stripe. Lead access — including homeowner contact details — is granted only after a server-verified successful payment or an eligible Founding Partner free-lead redemption. If a paid purchase cannot be finalized because the lead became unavailable (e.g., another contractor purchased exclusive access, or all shared slots were filled), HomeGuard may automatically refund the payment. Failed automatic refunds are held for administrative review and manual processing.

Important for mobile app users: Paid lead purchasing is not available inside the native iOS/Android app. Contractors may continue to manage leads and jobs they already have access to in the mobile app. Eligible Founding Partner free-lead redemptions may remain available because no payment transaction occurs.

6. Pricing, Cancellation, and Refunds

Lead prices are displayed before checkout. You will not be charged without reviewing and confirming the price.

Cancellation: A lead purchase may be cancelled before payment is finalized. Once a payment is verified and lead access is granted, the transaction is generally non-refundable, except where the lead was unavailable or HomeGuard determines a refund is appropriate.

Refunds: Refunds may be issued where a paid lead purchase cannot be completed, where a lead was misrepresented, or where HomeGuard determines a refund is appropriate under the circumstances. Refund requests can be submitted to support@rntplumbingandheating.ca.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms.
• Submit false, misleading, or fraudulent service requests or contractor applications.
• Attempt to access another user's data, circumvent payment or access controls, or reverse-engineer the Service.
• Harass, threaten, or misuse the contact information of other users.
• Post or upload content that is illegal, harmful, infringing, or otherwise objectionable.

8. Reporting and Moderation

If you encounter a contractor listing, service request, or user-generated content that you believe violates these Terms, is inaccurate, or is otherwise problematic, you can report it to support@rntplumbingandheating.ca. HomeGuard reviews reports and may suspend or remove accounts, listings, or content that violate these Terms.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. HomeGuard does not warrant that the Service will be uninterrupted, error-free, or that maintenance recommendations will be accurate, complete, or applicable to your specific situation.

10. Limitation of Liability

To the maximum extent permitted by law, HomeGuard shall not be liable for any indirect, incidental, consequential, or punitive damages, or for any loss of data, home damage, or injury arising from your use of the Service, your reliance on maintenance recommendations, or your interactions with contractors or other users.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated terms in the app or on our website with a revised "Last updated" date. Continued use after changes constitutes acceptance.

12. Contact

For questions about these Terms, contact support@rntplumbingandheating.ca or visit our Contact page.